TERMS AND CONDITIONS

Division1Printing.com is able to offer lower prices because we print orders in very large quantities, with hundreds of other print jobs on large sheets of paper which are then cut down after printing has occurred. This is also known as "gang-run" printing. This helps to reduce the costs of making printing plates and other setup fees. We pass this savings on to you!

Full payment, including shipping and handling is required with order. No work will proceed until payment is received. No refunds once your order has been processed. No partial refunds for work not completed.

Order Approval: Customer is fully responsible for final proof and layout approval prior to the printing process. Division1Printing.com is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Finished Product Size INDEMNITY

Refund Policy: All sales are final. No refunds are available on orders unless work has not been processed and the refund is requested the same business day order is placed. In the case of a refund on an unprocessed order, a $20 processing fee will be charged. No Refunds are issued for the Logo, and Graphic design services.

Files: The customer is 100% responsible for the digital files supplied. If your file is not submitted properly, Division1Printing.com will not be held responsible. We will not double check your files.

Color Proofs: A color "Hard Copy" proof is required on all orders where the artwork is provided by the client and/or the order is color critical. Because of differences in equipment, processing, proofing, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and completed job shall constitute acceptable delivery. If client does not have a proof, a color match proof may be purchased.

Color Accuracy: We will reproduce color from submitted images, transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is to be within 85-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Gang-Run Printing:  Gang-Run Printing is multiple (and different) customer jobs are combined on a large print sheet, and run at the same time. For example, we layout 65 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 65 sets of 1000 cards. Each card set is a different card. This process allows us to spread the expensive initial setup cost of running a full-color, offset job among 65 customers. Application of UV coating may effect or change the appearance of the printed colors. Division1printing.com is not liable for the final color appearance of a UV product/s.

Gang-Run Limitations: Because of limitations with the Gang-Run printing process, as well as neighboring image ink requirements the accuracy of color reproduction is not guaranteed and by placing an order with Division1Printing.com you agree to this limitation. We do not accept responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process.

Mistakes: Division1Printing.com is not liable for misspelled words. Clients must proof their jobs in full and are completely liable for any mistakes whether designed by Division1Printing.com or not.

Customer Submitted Artwork or Graphics: All artwork or designs and images must be provided in CMYK format. Division1Printing.com is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Division1Printing.com is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

Indemnification: The customer will indemnify and hold harmless Division1Printing.com, from any and all incidental losses, costs, expenses and damages on any and all manner of claims, demands, actions and proceedings that may be instituted against Division1Printing.com on the grounds alleging that said printing violates any copyright or any proprietary right of any person, business or corporation.

Changing files: As a courtesy to our customers, Division1Printing.com  allows replacement of files sent to the press but not yet printed depending on the job status. We will also make small adjustments to bleeds, sizes and color if files do not meet our guidelines.

Complaints: All complaints must be registered within 24 hours of receipt of job. Should the job contain manufacturing errors, we will rerun at no charge. We maintain the right to judge what a manufacturing error is.

Over and Under Run: Not to exceed 10% on quantities ordered, or the percentage agreed on, Division1Printing.com will bill for actual quantity delivered within this tolerance. If customer requires guaranteed exact quantities, client must let their Account Executive know when order is placed.

Turnaround: Most Jobs submitted by 12PM PST (Pacific Standard Time) that meet our digital file guidelines and include full payment will be printed within 5-7 business days, depending on the type of work. Business days are Monday to Friday and do not include weekends or holidays. Orders submitted on Saturday, Sunday or holidays will begin on the next business day. Division1Printing.com is not responsible for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Orders may not be ready on time due to unforeseen circumstances such as breakdown of equipment, power outages, etc. Therefore turnaround times are not guaranteed.

Shipping and Delivery: Division1Printing.com will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Division1Printing.com be liable for any consequential or damages resulting from any delay in shipment or delivery. All Division1Printing.com customers agree not to hold Division1Printing.com liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Division1Printing.com’s direct control. Division1Printing.com shipment and delivery dates are calculated based upon estimates provided by our suppliers. Division1Printing.com will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.

Shipping Errors & Lost Packages: Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Division1Printing.com is not responsible for 3rd party shipping errors, omissions or damaged shipments.

Customer Supplied Incorrect Address: When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Division1Printing.com will reship the package with corrected address and charge an additional shipping fee for the shipment.

Sales Tax: All California orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with the first order.